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Grievance Officer

Last updated: 1 May 2026

This page is published under Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020 and §10 of the Digital Personal Data Protection Act, 2023.

Grievance Officer

Name: [To be filled — e.g., Founder Name]

Email: grievance@vairam.com

Phone: [To be filled — must be reachable Mon–Fri, 10am–6pm IST]

Postal address: VaiRam Wellness, Patna Warehouse, Bihar, 800001, India

How to raise a grievance

  1. Email the Grievance Officer with: your VaiRam phone number, order code or consultation code (if applicable), description of the issue, and any supporting screenshots/photos.
  2. You will receive an acknowledgement within 48 hours.
  3. We will resolve or substantively respond within 15 days from the date of receipt, as required by the Consumer Protection Rules.

Data Protection Officer (DPDP)

For data-protection-specific grievances (access, correction, erasure, consent withdrawal): email contact@vairam.com. We will respond within 7 working days.

Escalation

If you are not satisfied with our resolution, you may escalate to:

  • National Consumer Helpline: consumerhelpline.gov.in · 1915
  • Data Protection Board of India (under DPDP Act 2023, once notified)

Working days

Working days exclude Sundays and Indian gazetted public holidays.

Grievance Officer — VaiRam